Comprehending and Giving Instructions in the Workplace

CLB 3-4 Reading Skill-Building: Skimming Workplace Instructional Memos for Purpose

Instructions: Read the three workplace messages below quickly. Choose the correct answer for each question.

Memo 1

To: All Warehouse Staff

From: Facility Management

Subject: Morning PPE Policy Reminder

Good morning team,

This is a quick reminder that wearing approved safety glasses and steel-toe boots is mandatory on the warehouse production floor at all times. Please ensure your personal protective equipment (PPE) is properly fitted before entering the work zone. Let’s keep our workplace safe!

1. What is the main idea of the message?

·        a) Management wants staff to buy new boots.

·        b) Management is reminding staff about mandatory safety gear on the floor.

·        c) Staff do not need to wear safety glasses anymore.

Memo 2

To: Evening Shift Workers

From: Shift Supervisor

Subject: Conveyor Belt Maintenance

Hi everyone,

Please note that the main conveyor belt in Zone B will be temporarily shut down tonight for scheduled mechanical maintenance from 11:00 p.m. to midnight. During this one-hour window, please use the manual sorting tables by aisle four to process outgoing packages. Thank you for your cooperation!

2. What is the main idea of the message?

a) The conveyor belt is shut down for maintenance, and staff must use manual sorting tables.

b) The entire warehouse is closing early tonight for cleaning.

c) All evening shift workers can take an extra hour-long break at midnight.

Memo 3

To: Office & Administrative Staff

From: Human Resources

Subject: Updating Your Emergency Contact Info

Dear team,

We are updating our internal personnel files this month. Could you please check your employee portal online and verify that your emergency contact phone numbers and home addresses are correct? If anything has changed over the past year, please submit your revisions to HR by Friday afternoon. Thanks for your help!

3. What is the main idea of the message?

·        a) HR is giving everyone a bonus for updating their files.

·        b) Staff need to change their department schedules by Friday.

·        c) HR wants staff to check and update their emergency contact information online.


Writing - Reproducing Information SB 1: Identifying and Extracting Key Information from Source Texts

  • Teaching Notes: Before asking students to reproduce text, they must practice scanning an online source text or digital workplace memo to identify which details are essential to record (e.g., effective dates, reasons for change, and step-by-step instructions) versus extra background text that can be condensed.

Practice Source Text: Online Workplace Notice

[SOURCE TEXT: Company Digital Portal - HR Announcement]

Notice Date: October 12, 2026

Subject: Revised Equipment Sterilization Protocol

Details: Due to recent health inspection feedback, management has updated our end-of-shift tool sterilization guidelines. All production staff must now follow a strict 4-step cleaning process before leaving the workstation. First, wipe all metal surfaces with an industrial disinfectant wipe. Second, apply a light coat of anti-rust lubricant to cutting blades. Third, store all hand tools in the locked cabinet by the workbench. Finally, sign and date the equipment log sheet on the supervisor's desk.

SB 1 Exercise: Highlighting and Note Extraction

Instructions: Read the online source notice above. Underline or highlight the 4 essential procedural steps in the text. Then, make a rough bulleted list of the key facts you need to record for your personal notebook.

  1. Reason for Change: _____________________________________________
  2. Step 1: ________________________________________________________
  3. Step 2: ________________________________________________________
  4. Step 3: ________________________________________________________
  5. Step 4: ________________________________________________________


Speaking Activity 1 SB: Practicing Imperatives and Sequencing (Skill-Building)

·        Teaching Notes: Review how to structure instructions using imperative verbs (turn, check, press) and transition words (First, Next, Then). CLB 3-4 Speaking – Giving Instructions Student: Match the Steps to the Procedure

Instructions: Look at the four visual stages of the Office Printer Paper Restocking procedure below. Read the sentence bank and write the correct letter (A–D) next to each picture/step, plus an appropriate sequence word at the beginning. After that, practice saying the steps with a partner.


Speaking Skill Building – Giving Instructions - Activity 2

Write Your Own Steps from Visual Cues

Instructions: Look at the four visual descriptions below for starting up the warehouse conveyor belt. Write a 4-step instruction list using sequence markers (First, Second, Third, Finally) and imperative verbs (check, wear, turn, press). After that, practice your steps with a partner.




Comprehending and Giving Instructions in the Workplace: Reading and Speaking

CLB 3 Reading - Workplace Instructions: Using the Staffroom Properly Competency Area: Comprehending Information Workplace Context: Off...