Comprehending and Giving Instructions in the Workplace - Writing, Listening, Speaking

CLB 3-4 Writing Skill-Building – Reproducing Information – Workplace Notices/Instructions

Staffroom Refrigerator Notice

"Hello everyone, management has received several complaints this week about spoiled food left in the main staffroom fridge. Because of hygiene concerns and fruit flies, we need everyone to follow a strict cleaning routine. Every Friday afternoon at 4:00 p.m., all remaining personal lunch containers will be thrown out into the garbage by the cleaning crew, even if they have food inside them. Please remember to take your lunch bags home daily!"

SB 1 Exercise: Reducing to Main Points

Instructions: Read the notice above. Cross out unnecessary background words. Then, write down only the 3 main points you need for your personal reminder list.

  1. Reason for rule: ________________________________________________
  2. When it happens: ________________________________________________
  3. Action required: ________________________________________________

SB 2: Working with Varied Sequence Markers

Practice Source Text: Opening the Office Coffee Station

"To ensure proper health standards, opening staff must follow these morning steps. Before turning on the main coffee machine, check the water reservoir and fill it with fresh filtered water. Next, insert a clean paper filter and add two scoops of medium-roast coffee grounds. Following that, press the brew button and wait for the cycle to finish. Once completed, discard the used filter into the green compost bin and wipe down the counter."

SB 2 Exercise: Extracting Steps with Varied Transitions

Instructions: Read the text above. Extract the steps into a reduced personal checklist, keeping the varied transition words used in the text.

  • Step 1: ________________________________________________________
  • Step 2: ________________________________________________________
  • Step 3: ________________________________________________________
  • Step 4: ________________________________________________________

Listening Skill-Building Handout: Understanding Order and Sequence in Workplace Instructions

Instructions: Listen carefully to the warehouse opening and safety protocols. Answer the questions below, paying close attention to what comes first, what comes next, and why order matters.

Listening Audio Link: Click here

Listening Comprehension Questions:

1. Arrival Sequence:

When you arrive for your morning shift, must you enter the warehouse floor before or after you sign in at the security desk?

Answer: ________________________________________________________

 

2. Chronological Order:

Put the following three workplace actions in the correct order from 1 to 3 based on the listening script:

·        (   ) Inspect your workstation for damaged cords or loose parts.

·        (   ) Clean your workstation tools and return them to the tool crib.

·        (   ) Sign in at the security desk.

3. Understanding "Why":

Why must you sign in at security and inspect your workstation before you start working on the warehouse floor?

Answer: ________________________________________________________


4. Timing of PPE:

At what point in your arrival must you make sure you are wearing your steel-toe boots and safety glasses?

·        a) After you finish your shift

·        b) Before you enter Zone A

·        c) While you are signing in at security

5. Forklift Safety Priority:

If a forklift is operating nearby, should you walk past it quickly before it passes, or should you wait until it passes? Why?

Answer: ________________________________________________________

6. End-of-Shift Order:

Why do you think tool cleaning and returning tools to the tool crib must happen at the end of your shift rather than at the beginning?

Answer: ________________________________________________________


Speaking Skill Building – Giving Workplace Instructions - Activity 3

Write Your Own Steps from Visual Cues

Instructions: Look at the visual descriptions below for starting up closing the office. Write clear instructions using sequence markers (First, Second, Third, Finally) and imperative verbs (turn off, close, lock). You can use the word bank to help you. After that, practice your steps with a partner.


Write your steps here:

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

1. Imperative Verb Word Bank

Use these action verbs to write clear instructions for each picture.

Power Down Equipment

Turn off

Switch off

Tidy the Workspace

Clear

Wipe

Empty

Put away

Turn Off Lights

Turn off

Switch off

Leave on

Arm the Security Alarm

Enter

Press

Check

Confirm

Lock the Doors

Exit · Pull · Lock · Check · Double-check

 

2. Remember: Use Sequence Words!






Comprehending and Giving Instructions in the Workplace: Reading and Speaking

CLB 3 Reading - Workplace Instructions: Using the Staffroom Properly Competency Area: Comprehending Information Workplace Context: Off...