Comprehending and Giving Instructions in the Workplace: Reading, Writing, and Listening

CLB 3-4 Reading Skill-Building - Scanning Workplace Instructions for Details

Instructions: Scan the three workplace instructional texts below to find the specific details needed to answer the questions. Read the questions carefully, as the wording will not match the text directly!

Text 1: Staffroom Microwave Operating & Cleaning Guide

STAFFROOM MICROWAVE RULES

1.     Food Covers: Always cover your container with a paper towel or microwave-safe lid to prevent food splatters.

2.     Metal Containers: Never place metal foil, metal-rimmed plates, or silverware inside the microwave. It will cause sparks and damage the unit.

3.     Time Limit: Maximum heating time is 4 minutes per use. If your food needs longer, stir it and heat in intervals.

4.     Cleanup: If food spills inside, immediately unplug the unit and wipe the surface with a damp soapy sponge once it cools down.

Text 2: Staff Print Room Restocking Procedure

PRINTER PAPER RESTOCKING GUIDE

·        Where to Find Paper: Extra boxes of standard letter-sized paper (8.5 x 11) are stored in Supply Closet B on the bottom shelf. Legal-sized paper is on the middle shelf.

·        Loading the Tray: Pull Tray 2 out gently until it stops. Fan the stack of paper before loading so pages do not stick together. Do not fill past the maximum fill line (indicated by the red arrow).

·        Paper Jams: If a paper jam occurs, open the right-side access door and pull the jammed paper slowly in the direction of the paper path. Never use sharp tools or pens to pull out paper.

Text 3: Staff Parking Lot Safety Rules

EMPLOYEE PARKING LOT REGULATIONS

·        Speed Limit: The maximum speed limit in the staff parking lot is 15 km/h at all times.

·        Parking Spots: Staff must park only in designated white-lined stalls (Numbered 101 to 250). Yellow stalls are reserved for visiting clients only.

·        Headlights: Always turn off your headlights and lock your vehicle before walking to the entrance.

·        Pedestrians: Pedestrians always have the right of way on the crosswalk connecting the parking lot to the main office doors.

Scanning Comprehension Questions

Part A: Based on Text 1 (Microwave Guide)

1.     What item should you place over your dish to keep the inside walls clean from messes?

Answer: ________________________________________________________

2.     What is the longest amount of time you are permitted to run the appliance in a single turn?

Answer: ________________________________________________________

3.     If an accidental spill happens while warming up food, what are the safety actions you must take right away?

Answer: ________________________________________________________

Part B: Based on Text 2 (Print Room Guide)

4. Where should an employee look if they need to locate a fresh box of standard-sized printer paper?

Answer: ________________________________________________________

5. What issue are you trying to avoid by shuffling or separating the sheets before putting them in the tray?

Answer: ________________________________________________________

6. What kinds of items are strictly prohibited when attempting to clear stuck pages out of the printer?

Answer: ________________________________________________________

Part C: Based on Text 3 (Parking Lot Safety)

7. How fast are employees legally allowed to operate their vehicles while inside the employee parking zone?

Answer: ________________________________________________________

8. If you are an employee looking for an authorized space to leave your car, what range of stall numbers should you look for?

Answer: ________________________________________________________

9. What group of people is permitted to park in the yellow-lined stalls?

Answer: ________________________________________________________


Writing – Reproducing Information Skill Activity: Reducing a Workplace Notice to Main Points

Competency Area: Reproducing Information

Task Instructions: Read the workplace notice below about emergency fire evacuation procedures. Reduce the text into a short, concise set of personal notes for your workplace binder. Leave out background sentences and focus only on the core rules and steps, paying close attention to the transition words.

Source Text: Workplace Notice

"Attention all workers. After our recent safety check and new fire rules, management wants everyone to know the exact steps to take during an emergency alarm. First, when you hear the loud fire alarm, stop working right away and walk calmly to the closest marked emergency exit door. Next, follow the green exit signs down the stairs. Do not use the elevators under any circumstances. After that, go straight outside to Meeting Area B in the main parking lot. Find your floor leader so they can check your name off the list. Finally, stay in the meeting area. Do not go back inside the building until safety officers or firefighters give an official all-clear signal. Please keep these steps in your personal file to help keep everyone safe at work."

Student Reduced Notes Worksheet

Reason for rules: ________________________________________________

Step 1: ________________________________________________________

Step 2: ________________________________________________________

Step 3: ________________________________________________________

Step 4: ________________________________________________________


Listening to Workplace Closing Instructions - Comprehension Questions

Instructions: Listen to a set of closing instructions at a workplace and answer the questions below. 

Listening Audio: Click here

1. (Purpose) What is the main purpose of the evening closing routine?

Answer: ________________________________________________________

2. (Step-Order / Chronology) Put the following three closing tasks in the correct order from 1 to 3:

  • (   ) Set the electronic security alarm panel
  • (   ) Lock interior storage room doors and check windows
  • (   ) Perform a final sweep of aisles 1 through 5

3. (Details - Equipment) What two things must you do with office and testing equipment before leaving?

Answer: ________________________________________________________

4. (Step-Order / Rationale) According to the instructions, must you sweep aisles 1 through 5 before or after you lock the interior storage rooms?

Answer: ________________________________________________________

5. (Vocabulary) What does the phrase "latched shut" mean in Part 2 regarding the windows?

(Circle one): Opened wide / Locked and closed securely / Cleaned thoroughly

6. (Details - Location) Where is the electronic security alarm panel located?

Answer: ________________________________________________________

 

 




Comprehending and Giving Instructions in the Workplace: Reading and Speaking

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